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RETURNS

Return & Exchange Policy

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.


For all returns, please email the below details to harriet@doubleswimwear.com
Name:
Order number:
Reason for return:

 

You can return an item requesting a refund within 7 days of the item being delivered to you. We will refund by way of the original payment method. Please note that the original delivery fee will be deducted from your refund.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.


Original condition
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
Swimwear if the hygiene seal is not intact or any labels have been broken

 
None of this affects your statutory rights.

What is your Exchange Policy?


Love the product but the size is a bit off? No problem. You can exchange an item by emailing the below details to harriet@doubleswimwear.com


Name:
Order number:
Size ordered:
New size requested:


You can exchange an item within 7 days of the item being delivered to you. We don't accept exchanges for items after the relevant period. 


How do you return or exchange?
Please email harriet@doubleswimwear.com with the information noted above. 
 

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