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FAQ
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What is your Returns Policy?We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights. For all returns, please email the below details to harriet@doubleswimwear.com Name:Order number:Reason for return: You can return an item requesting a refund within 7 days of the item being delivered to you. We will refund by way of the original payment method. Please note that the original delivery fee will be deducted from your refund. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached. Original Condition Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including: Swimwear if the hygience seal is not intact or any labels have been broken None of this affects your statutory rights.
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What is your Exchange Policy?Love the product but the size is a bit off? No problem. You can exchange an item by emailing the below details to harriet@doubleswimwear.com Name:Order number:Size ordered:New size requested: You can exchange an item within 7 days of the item being delivered to you. We don't accept exchanges for items after the relevant period.
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How do you return or exchange?Please email harriet@doubleswimwear.com with the information noted above.
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When will my fabulous new purchase arrive?The estimated time of delivery is within 3-5 days. If you have any queries regarding this, please don’t hesitate to contact harriet@doubleswimwear.com.
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How much is delivery?We conveniently deliver your orders to your doorstep within the UAE using a third party courier, simply enter your exact delivery information at checkout. Our courier company will get in touch with you ahead of your delivery to confirm your availability. Please note that delivery times might vary depending upon holidays, potential lockdown restrictions and periods of high demand such as sales events. Location estimated delivery cost: Abu Dhabi 3 – 5 days 15 AED Dubai 3 – 5 days 30 AED Ras al Khaimah 3 – 5 days 40 AED Ajman 3 – 5 days 40 AED Fujairah 3 – 5 days 40 AED Sharjah 3 – 5 days 40 AED Umm Al Quawain 3 – 5 days 40 AED
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What are the accepted payment methods?We accept Visa and MasterCard. Payment is debited from your payment method at the time of purchase.
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What's my size?We know that getting the right fit can sometimes be tricky, which is why we have the sizing guide. Our sizing is of standard international sizes. However, if you prefer a less cheeky bum look, it would be advised to size up.
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